To provide a secure and personalized service, we collect various categories of data. These include identity and contact information (such as name, address, date of birth, and email) provided during registration. We also collect usage and device data (IP address, browser type, access times), financial transaction information (deposit and withdrawal history), and records of communications with our customer support.
We process your personal information only when there is a valid legal basis. These include: the execution of a contract (to allow you to use the account), compliance with legal obligations (such as anti-money laundering regulations and age verification), our legitimate interests (service improvement and fraud prevention), and your explicit consent, where required (e.g., for sending marketing communications).
The collected data is primarily used to configure and manage your user profile. We use the information to securely process transactions, provide customer service and support, analyze operational performance, and prevent illegal or fraudulent activities. Only with your prior consent may we use your contact details to inform you about offers, news, and updates related to Efbet.
We retain your personal data only for the time strictly necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. At the end of the retention period, or following a legitimate request for deletion, the data will be securely deleted or permanently anonymized, unless legal obligations require extended retention.
We do not sell your personal data. We may share information with third-party service providers acting on our behalf (payment processors, cloud service providers, analytics tools). These parties are bound by strict confidentiality agreements and may process data only according to our instructions. We may also disclose data to competent authorities if required by law.
Data may be transferred and stored in destinations outside the European Economic Area (EEA). In such circumstances, we adopt appropriate measures and safeguards (such as standard contractual clauses) to ensure that your information receives a level of protection analogous to that provided by European and Italian privacy regulations.
We implement reasonable and state-of-the-art technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use encryption technologies for transactions and strict access control procedures. However, no computer system can be considered infallible, and we cannot guarantee the absolute security of data transmitted over the internet.
Under applicable law, you have the right to request access to your personal data, its rectification, or deletion. You may object to the processing, request its restriction, or exercise the right to data portability. You also have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing based on the consent given before the withdrawal.
This policy may be subject to periodic revisions to adapt to new legal requirements or changes in our operational practices. Should there be any substantial modifications, we will inform you through a clearly visible notice on the platform or via direct communication by email.
For any questions regarding this policy, to exercise your rights, or to submit a complaint about how your data is managed, you can contact our dedicated data protection team by sending an email to: [email protected]. Alternatively, you can write to us at the postal address: Via Roma 10, 00184 Roma, Italy.